Your satisfaction is important to us. If you are not satisfied with your online purchase, we will be happy to refund you, provided the return is in accordance with our return policy.
RETURNS
- We accept returns for products purchased from Dresslychic only, and all returns are inspected upon return.
- Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached.
- Lingerie or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
- We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
- Returns not caused by itemquality issues will require the payment of shipping fees.
REFUNDS
- Once your return has been received and inspected, we will notify you if your return has been accepted or refused. This process can take up to 1-5 business days from the date your return tracking information shows it was delivered.
- If your return is accepted, your refund will be processed and applied to the original method of payment.
FAQS
1. How many days are allowed for order cancellations?
We accept order cancellations before the product has been shipped or produced. If your order is cancelled in time, you will receive a full refund.
Once the product has been shipped, we are unable to cancel the order.
2. How many days are allowed for returns or exchanges?
You can contact us for returns or exchanges within 30 days after you sign for it. Returns or exchanges will not be made after 30 days.
3. How to make a return?
If you are not satisfied with the product after receiving it and need to return it, please contact us and explain the reason for your return, order number, and the model number and size of the returned product. Once our customer service representatives have received the above information you can return the package.
4. What are the requirements for return packaging?
*The product has not been damaged, processed, modified or washed.
*If the product is not tried on and causes stains and odors, it will not affect secondary sales.
*The product's washing water mark is intact and not missing or damaged.
*The product is not a swimsuit or close-fitting product.
*If it is a set product, please return the entire set.
If the above conditions are missing or the product has been worn and washed, which affects the integrity of the product, returns or exchanges will not be processed.
5. Which address should I return the package to?
7180 Badiee Dr, Sacramento, CA 95835
Email: support@dresslychic.com
If Items Damaged or Defective, How to Deal?
- When your order arrives, please check the package for any damage that may have occurred in transit. It is normal for shipping cartons to show some wear and tear. However, if there is any damage to the items in your delivery, please retain the box, packaging and items and contact the sales support within 30 days to inform us of the problem.
- Please attach a photo or video of the damage/defective item to the email.
- After confirming that the product has quality defects, we will arrange the refund to your original payment method without returning damaged or defective items.
- Generally, it will take 1-5 business days for confirmation and refund.